Shipping & Returns

Shipping

Original artwork ships free worldwide. Every original is sent directly from the artist's studio by a reputable courier, insured and with a tracking number.

Prints ship worldwide. Prints are made to order by our print partner; shipping for prints is calculated at checkout. If your order includes both originals and prints, they will arrive in separate parcels.

Prices include all shipping costs for original artwork and applicable taxes. Import duties and customs fees, if any, are set by your country and paid by the buyer. Please contact your local customs office or postal service for details.

If you would like to purchase framed artwork, please contact us for timelines and rates.

Packaging

Artworks are sent directly from the artists' studios, so packaging may vary from artwork to artwork. Artworks from different artists may arrive in different parcels and on different dates. Every artist packs to our standards so that your artwork arrives in perfect condition.

Delivery times

Original artwork: 14–21 working days on average for international deliveries. Customs processing is beyond our control and can extend delivery to up to 30 days.

Prints: printed to order, usually delivered within 2–3 weeks depending on the destination.

All international orders have a tracking number. Once a parcel enters customs, detailed tracking may no longer be available; your local postal service will contact you if the parcel is held for payment of customs fees.

Returns

Original artwork: 14-day returns

If an original artwork is not right for you, you can return it within 14 days of delivery for a full refund of the purchase price.

• Contact us within 14 days of delivery with your order number. We will send you the return address and instructions.
• The artwork must be returned in its original condition and packaging, insured for its full value and with a tracking number.
• Return shipping is paid by the buyer. Import duties and taxes charged by your country are not refunded by Benarto; in many countries they can be reclaimed from customs.
• We refund the purchase price to your original payment method within 14 days after the artwork arrives back with us.

Prints

Prints are made to order, so we do not accept returns of prints if you change your mind. If a print arrives damaged or with a printing defect, contact us within 14 days of delivery with a photo and we will replace it free of charge.

Damaged or lost in transit

In the unlikely case that your order arrives damaged or is lost in transit, please contact us as soon as possible, with photos of the item and the packaging. We will replace it or refund it in full.

Colors

Colors may look slightly different depending on your screen. If you are unsure about the colors of an original painting, contact us and we will send you additional photos before you buy.